Privacy Policy
Effective Date: August 27 2026
PureMed Centers, including PureMed Primary Care and PureMed Urgent Care (collectively, “PureMed,” “we,” “us,” or “our”), respects your privacy and is committed to protecting information you provide when you visit our websites.
This Privacy Policy applies to the following websites:
This Privacy Policy describes how we collect, use, protect, and disclose information collected through these websites.
Important: This is a website privacy policy. It is separate from PureMed’s Notice of Privacy Practices and from any privacy, consent, treatment, financial, or other agreements that may apply when you become a patient or use a PureMed patient portal. This policy does not replace or modify those documents.
1. Information We Collect
Information You Voluntarily Provide
You may voluntarily provide information to us when you use a contact form or otherwise communicate with us through one of our websites.
Depending on the form or communication, this may include:
- Your name
- Your email address
- Your telephone number
- The contents of your message
We use this information to respond to your inquiry, communicate with you, provide information you have requested, and otherwise respond to your communication.
Please do not submit sensitive medical information, medical records, diagnoses, prescription information, Social Security numbers, insurance information, or other confidential health information through a general website contact form. Website contact forms are intended for general inquiries and are not a substitute for the secure patient portal or other approved methods of communicating protected health information.
Information Collected Automatically
When you visit our websites, certain technical information may be collected automatically. This may include information such as:
- IP address
- Browser type and version
- Operating system
- Device type
- Pages visited
- Date and time of visits
- Referring website or URL
- General information about how visitors interact with the websites
This information may be used to operate, maintain, secure, and improve our websites and to understand general website usage.
2. Google Analytics and Website Analytics
We may use Google Analytics or similar website analytics services to understand how visitors use our websites and to improve website performance, content, and user experience.
Analytics services may collect technical information about website visits, such as pages viewed, approximate geographic information, browser and device information, referral sources, and interaction with website content.
We configure analytics tools to avoid intentionally collecting names, email addresses, telephone numbers, medical information, or other information that could identify an individual or reveal sensitive health information.
We do not intentionally submit information entered into website contact forms to Google Analytics.
Because these websites are operated in connection with healthcare services, analytics and tracking technologies will be configured and reviewed with applicable privacy and healthcare requirements in mind. Google states that organizations subject to HIPAA must not expose protected health information to Google Analytics and that Google does not provide a Business Associate Agreement for Google Analytics. Accordingly, PureMed will not use Google Analytics in a manner intended to transmit protected health information to Google.
3. Cookies and Similar Technologies
Our websites may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and maintain security.
Cookies are small data files stored on your device by a website. Some cookies may be necessary for the website to function properly, while others may be used for analytics or other website-related purposes.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. Contact Forms
Information submitted through our website contact forms may be received by PureMed personnel or by third-party services used to operate the websites and process form submissions.
Contact form information is used primarily to respond to your inquiry and communicate with you regarding your request.
Because general website forms are not intended to function as secure medical communications, please do not use them to submit confidential medical information.
If you are an existing patient and need to communicate information concerning your care, please use the secure patient portal or another communication method specifically provided by PureMed for that purpose.
5. Patient Portal
Our websites may contain links to an external patient portal or other secure third-party healthcare platform.
The patient portal is separate from these websites and may be operated using technology provided by a third-party service provider. Information submitted through or maintained within the patient portal is governed by the applicable privacy notices, terms, agreements, and healthcare privacy requirements associated with that service.
This Website Privacy Policy does not govern information maintained within your patient portal account or your medical record.
For information concerning how PureMed uses and discloses protected health information as a healthcare provider, please refer to the applicable Notice of Privacy Practices.
6. How We Use Information
Information collected through our websites may be used to:
- Respond to questions and inquiries
- Communicate with individuals who contact us
- Provide information about PureMed services
- Operate and maintain our websites
- Improve website content and functionality
- Analyze general website traffic and usage
- Detect, investigate, and prevent security incidents or misuse
- Comply with applicable legal and regulatory requirements
- Fulfill other purposes described at the time information is collected
We do not use information submitted through a general website contact form to create or maintain a patient’s medical record unless that information is separately transferred into an appropriate healthcare system as part of an authorized process.
7. How We Share Information
We may share website information with service providers and contractors who assist us with operating our websites and providing related services, such as:
- Website hosting providers
- Website maintenance and security providers
- Form-processing or email services
- Analytics providers
- Information technology providers
These providers receive information as necessary to perform services on our behalf.
We may also disclose information when we believe disclosure is necessary to comply with applicable law, legal process, court order, or governmental request, or when necessary to protect the rights, safety, property, or security of PureMed, our users, or others.
We do not sell personal information submitted through our website contact forms.
8. Medical and Health Information
The websites provide general information about healthcare services and are not intended to replace professional medical advice, diagnosis, or treatment.
Information submitted through a general website contact form should not be considered a secure method for communicating protected health information.
Information concerning a patient’s medical care, treatment, medical records, insurance, or other protected health information may be subject to separate privacy protections and policies, including PureMed’s Notice of Privacy Practices.
9. Children’s Privacy
Our websites are intended to provide information about healthcare services to a general audience. We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing or responding to a requested service.
If you believe a child has submitted personal information to us through a website, please contact us so that we can review the situation and take appropriate action.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information collected through our websites from unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should exercise appropriate caution when submitting information online.
11. Third-Party Websites
Our websites may contain links to websites or services operated by third parties, including patient portals, healthcare technology providers, insurance companies, community organizations, or other resources.
Once you leave a PureMed website, this Privacy Policy may no longer apply. We encourage you to review the privacy policy and terms of any third-party website before providing information or using its services.
12. Your Privacy Choices
Depending on the information collected and applicable law, you may have rights concerning personal information that we maintain about you.
If you have questions about information submitted through one of our websites, or if you would like to request information concerning our handling of website information, please contact us using the information below.
Requests relating specifically to protected health information or medical records should be directed through the appropriate PureMed healthcare privacy or medical-records process rather than through a general website contact form.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our websites, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this policy. We encourage you to periodically review this page for the most current version.
14. Contact Us
If you have questions or concerns about this Website Privacy Policy, you may contact PureMed using the following information:
PureMed Centers
17 Drew Ln B
Shelburne, VT 05482
Phone: (802) 203-4608
Email: [email protected]
For questions concerning protected health information, medical records, or PureMed’s HIPAA Notice of Privacy Practices, please contact PureMed using the appropriate healthcare privacy contact information provided in that notice.
15. Relationship to Other Privacy Notices
This Website Privacy Policy applies to information collected through the PureMed websites identified above.
It does not replace or supersede:
- PureMed’s Notice of Privacy Practices;
- Patient consent or treatment agreements;
- Patient portal terms or privacy policies;
- Financial policies or agreements;
- Insurance-related forms or agreements; or
- Other agreements or notices provided to patients in connection with healthcare services.
Those documents may contain additional requirements and protections applicable to information collected or maintained as part of your healthcare relationship with PureMed.